Fresh flowers are a perishable product, so physical returns aren't possible. But we stand behind every bouquet — if anything goes wrong, we make it right with a replacement or a goodwill discount on your next order.
At Flowers Theory, every bouquet is hand-crafted from fresh, perishable blooms. Because of their nature, traditional returns and monetary refunds aren't possible. Instead, we guarantee your satisfaction through prompt resolution — replacement bouquets, partial credits or meaningful discounts on future orders when something goes wrong.
We take quality seriously. Each arrangement is inspected before it leaves our studio. If your order doesn't match what was shown on the website, the flowers arrive not fresh, or the bouquet is damaged in transit, let us know within 24 hours so we can make it right.
Flowers are a living product, and we treat every order with the care it deserves. If something doesn't meet your expectations, contact us within 24 hours — we'll arrange a fresh replacement or apply a goodwill discount to your next order. No paperwork, no shipping back.
Send us a clear photo of the issue at info@flowerstheory.com or via WhatsApp. We review every case individually. The resolution is typically one of: a free replacement bouquet, partial credit toward a future order, or a meaningful discount on your next purchase. Monetary refunds aren't offered for fresh flowers.
Because flowers are perishable, you don't need to send anything back. Keep the bouquet — we'll handle compensation directly with you.
Important: Please reach out within 24 hours of delivery with a photo. Issues reported after this window are harder to verify and may not qualify for compensation.
If anything's unclear, just contact us. We're here to make sure you love every bouquet you order from Flowers Theory.
124 Khorenatsi Street, Kentron District, Yerevan 0018, Republic of Armenia
