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Customer Care

Return Policy

Your Satisfaction Matters

We want you to be fully satisfied with your purchase.Please review our return and refund policy for flower orders to ensure a smooth and worry-free experience.

Last updated: March 11, 2026

At Flowers Theory, we are committed to your complete satisfaction with every floral arrangement. We understand that fresh flowers are a delicate product, and we take great care in ensuring each bouquet meets our high standards of quality and beauty. Our return policy is designed to be fair, transparent, and customer-focused.

We believe in the exceptional quality of our flowers and the expertise of our florists. However, we recognize that sometimes issues may arise with delivery or product quality. This policy outlines the circumstances under which returns and refunds are available, as well as the process for requesting them. Please read through the following sections carefully to understand your rights and our commitments to you.

Return Policy

At Flowers Theory, we strive to ensure every order meets your expectations. If you're not completely satisfied with your purchase, we're here to help.

When You Can Return an Order

The customer may not accept the order if:

  • Order does not match the information listed on the online store
  • The flowers aren't fresh
  • The composition or flowers are damaged

Refund

When we receive the returned product, we will let you know if the amount is refundable or not based on the condition of the product.

Delivery

To return a product, contact us. Shipping cost for returned items is the responsibility of the buyer.

Important: Please contact us before returning any items to ensure a smooth return process.

Questions About Returns?

For further questions about our return policy, please contact us.

124 Khorenatsi Street, Kentron District, Yerevan 0018, Republic of Armenia